Customer experience is no longer about how good your products or services are; it is how you and your business make the customer Feel. Research indicates, “70% of a customers buying experience is based on how they are made to feel”
Train them, don’t blame them.
Boost the success of your teams, so they can deliver every time. Businesses that invest in training their people to help achieve business goals with us, have shown increased sales, better productivity and efficiency, as well as happier customers who return and promote loyalty. Training people to know what to do, how to do it, and when, makes the difference between OK and Outstanding.