A positive attitude causes a chain reaction of positive thoughts, events and outcomes. It is a catalyst and it sparks extraordinary results – Wade Boggs

Studies indicate that 85% of success in any role is dependent on your attitude while only about 15% is about your ability?

Although skills and knowledge play an important role in any career it takes a lot more to achieving real success? Of course to have success you need to understand what your role is and be able to deliver results.

We all have a choice of how we live each day. I don’t know many people who wake up each morning and think to themselves as they jump out of bed “WOW, another great day ahead at work” but it can, and should be the way you start each day.

Can you remember the last time you had a really great Customer Experience?

Can you remember the last time you had a really poor Customer Experience? (These are the ones that spring to mind much faster than the great ones)

What was the one single most important factor between the Experiences?


People may hear your words, but they feel your attitude – John C. Maxwell

Let’s look at some ways of changing your success rate by changing your attitude.

When you make attitude changes it helps with all aspects in your life. It helps you to build a successful life and career.

4 helpful Steps for attitude change are:

Expectations –Adaptability – Confidence – Appreciation

It is important to explore these 4 Steps when learning to change your attitude.

Step1             Expectations

  • Know what you want to change?
  • Know how you will recognise success?
  • Know how you see yourself?

Like anything you do in life changing your attitude needs a plan of action. To become more confident and successful, the first step is self-belief. You can be and do anything you set your mind to.  (A Positive Attitude)

By putting a plan in place and measuring, helps recognise the changes you are making bring confidence and success. With any change you make in life it is imperative to keep an open mind. Change can only happen when you are open to it, and that in itself is the first step to building your self-confidence.

Step 2            Adaptability

The next important step is being able to adapt with your ever changing environment.  Things are not always going to be easy and the road ahead comes with lots of bends and potholes along the way.  Learn to be flexible and modify your behaviour to role with these challenges. Success will soon follow.  Nothing will ever change if your mindset is too ridged and unpliable.  Embrace change and make a positive difference to your life and career today.

Excellence is not a skill, it’s an attitude – Ralph Marston

Step 3            Confidence

Self-confidence plays an important role in changing your attitude. People who lack self-confidence struggle more than people who believe in themselves. Learn to demonstrate an ‘I can do this’ attitude. Building your own self-confidence is, in itself, a huge stepping stone to success. Successful people demonstrate a positive attitude, confidence and passion for what they are doing.

Step 4            Appreciation

Making those around you feel appreciated.  There is nothing more rewarding than being able to make someone feel appreciated.  You will work harder and smarter when you feel valued by your peers and colleagues.  A simple thank you and a smile at the end of a busy day is all that is required to show appreciation.

Attitude Is EverythingAuthor Unknown (but attributed to Pastor Dr. Charles Stanley)

The longer I live, the more I realise the impact of attitude on my life. Attitude, to me is more important than the past, than education, than money, than circumstance, than failure, than success, than what other people think, say, or do. It is more important than appearance, giftedness, or skill. It will make or break a company… a church… a home.

The remarkable thing is, we have a choice every day regarding the attitude we will embrace for that day.

We cannot change our past; we cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude…

I am convinced that life is 10 percent what happens to me, and 90 percent how I react to it.

And so it is with you… We are in charge of our attitudes.


Jill Rosnell is a professional customer experience and leadership trainer with betterment training.

training@betterment.co.nz  |  www.betterment.co.nz