Better Customer Service
“People do business with people they know, like and trust”.
Customer service is more than just meeting, greeting and providing goods or services.
Being able to build and sustain a strong professional relationship with all your customers is a key to generating repeat business and sales.
In this program, you will explore and learn ways to:
- Establish and build positive, credible relationships so customers feel more valued
- Listen actively in order to facilitate better understanding
- Speak effectively for stronger, more understanding relationships
- Build and show confidence in you and your business for credibility and trust
- Communicate in a confident, positive manner
- Demonstrate that you know your business
- Avoid conflict and manage tense situations in a positive way for win-win outcomes.